Refund and Return Policy

Refund & Return Policy

Refund Policy
No Refunds: Due to the delicate nature of glass products, we do not offer refunds under any circumstances once the order is placed, except in the case of damaged or defective items upon arrival. This includes cases of buyer's remorse or incorrect order placement.

Damaged or Defective Products: If your item arrives damaged or defective, please contact us within 24 hours of receiving the product. You must provide clear photos of the damage or defect. We will assess the situation and either send a replacement or issue store credit. No refunds will be issued for damaged items; instead, we will offer a solution such as a replacement or store credit.

Shipping Costs
Non-Refundable: Shipping fees are non-refundable in all circumstances, including cancellations or returned items.

Return Policy
No Returns: We do not accept returns unless the product is damaged or defective upon arrival. Please ensure that the product is suitable for your needs before purchasing.

Customer Responsibility
By completing your purchase, you confirm that you have read, understood, and agree to this policy. If you have any questions, concerns, or require clarification, please reach out to us before placing your order.